SightCall5.8.6 - App Store

Designed with field technicians and mobile experts in mind, the SightCall App enables the deskless workforce to engage in interactive, mobile-to-mobile visual support sessions. With the click of a button, technicians in the field can share their environment through a live video stream and receive immediate AR-powered assistance from a remote expert. The expert can see and guide the technician with local and remote controls including:
- Pause Video and Draw on Screen
- Capture and Save HD Photos
- Document Share and Co-Browse
- Remote Flashlight Activation for Better Visibility
- Remote Zoom for Clarity and Understanding
- Collect Product Numbers and Codes with Optical Character Recognition
and More

The SightCall App is compatible with Salesforce, ServiceNow, ZenDesk and other leading workflows and CRMs. Users can automatically save images, videos and associated data back to their case files for continuity and training.

Deployed globally, the SightCall App is used by field service organizations to:
- request visual assistance from the home office or expert of your choosing
- provide visual assistance to other colleagues in the field
- improve service performance and improve customer experience

Version History General improvements and bug fixes 5.8.6 Sep 2 Minor bug fixes 5.8.3 10/30/2025 Minor bg fixes 5.8.0 09/05/2025 In this release, we improved performance and stability. 5.7.0 07/31/2025 In this release, we improved performance and stability. 5.6.0 03/27/2025 In this release, we added new features:
- Better audio quality and Bluetooth devices support
- Button to switch audio channel between speaker, phone and bluetooth

And as usual, a lot of bug fixes to improve stability and performance. 5.5.2 12/05/2024 In this release, we improved audio quality and bluetooth support. 5.5.1 12/03/2024 In this release, we improved stability and performance. 5.4.0 09/26/2024 In this release, we improved stability and performance. 5.3.0 07/10/2024 In this release, we improved performance, stability and enhanced the user experience. 5.1.0 03/07/2024 Various improvements. 5.0.5 01/24/2024 In this release, we fixed an issue where the iOS minimum version to install the app was set to 15.5 instead of 14. 5.0.4 01/15/2024 In this release, we:
- improved the Cloud communication Layer
- fixed an issue with annotations on iOS 17 5.0.3 12/20/2023 In this release, we fixed a login issue for agents using our US Platform. 4.5.12 12/09/2023 In this release, we fixed a login issue for agents using Registration links. 4.5.11 12/06/2023 In this release, we:

- added compatibility with iOS 16.6.1 and iOS 17 for country codes
- improved the pictures upload management
- fixed crashes in certain situations 4.5.10 10/27/2023 Features
- Cloud communication layer updated
- iPhone 15 compatibility
Bugfix
- App could crash on network loss 4.5.9 10/17/2023 - API upgrade
- Media capture UI and features improvements
- Copywriting improvements
Bugfixes
- Various bugfixes 4.5.3 06/08/2023 Fixed: screen not refreshing when password is resetted 4.3.2 02/10/2023 New features:
- Update of the Cloud communication interface (rejoining a call when network lost, messages synchronisation)
- Better SSL mode

Bugfixes:
- Fixed: Invalid dates for recordings in Case reports
- Fixed: GPS: Autostart, date displayed in geolocation panel, app crash if no request ID
- Fixed: Login: mobile agent registration link error
- Fixed: Double picture upload
- Fixed: Screencast: Agent can not stop guest's screencast and can annotate it 4.3.1 12/21/2022 - fixed: signature popup not appearing 4.2.4 10/13/2022 Fixed: connection with display name issue 4.2.2 10/06/2022 - Fixed: connection issue on external ACD calls
- Fixed: mobile agent stats
- Fixed: can't interact with app when a toast message is shown
- Fixed: deeplinks issues
- Fixed: blank login page after logout
- Fixed: reset password error if app not already installed
- Fixed: impossible to invite an attendee in a multiparty call 4.2.1 10/03/2022 - New login system
- Handle of RTCC JWT authentication
- JWT support for network test
- Push notification handling
- Deeplinks with support of new URLs and new pincode
- Integration of new and enhanced stats
- Bug fixes 4.2.0 09/21/2022 Fix a bug that could prevent a call to start. 4.1.3 08/10/2022